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Intercom is where a lot of your customer conversations happen. Connecting it brings that support history into GainTrace, so a spike in tickets or a frustrated thread can show up on the account before it becomes a churn risk.

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What syncs

GainTrace pulls these Intercom objects and maps them into your workspace:
  • Companies become your Companies.
  • Contacts become your People.
  • Conversations, tags, and segments attach to the right account, so support volume and sentiment are visible in context.

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Connect Intercom

1

Open the catalog

Go to Integrations in the left nav and pick Intercom.
2

Authorize

Use Connect with OAuth and approve GainTrace in the Intercom window. You can also connect manually with an access token.
3

Let it sync

Your conversations and contacts start syncing. Manage the connection under Data > Sources.

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What you can do with it

With Intercom connected, support activity becomes part of health. A rise in open conversations can lower a score and raise a signal, so your team sees a struggling account in triage instead of hearing about it at renewal.

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Good to know

  • Intercom updates flow in near real time through webhooks, with a regular background sync as backup.
  • This connector is read-only. GainTrace reads your Intercom data and doesn’t write back to it.
Last modified on July 6, 2026