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Gong captures what customers actually say on calls. Connecting it brings that conversation data into GainTrace, so call activity and context sit alongside the rest of an account’s story.

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What syncs

GainTrace pulls these from Gong and attaches them to your accounts:
  • Calls land on the account timeline, so recent conversations are in view.
  • Users map call activity to your team.
  • Deals tie conversations back to the pipeline.

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Connect Gong

1

Open the catalog

Go to Integrations in the left nav and pick Gong.
2

Authorize

Use Connect with OAuth and approve GainTrace in the Gong window. You can also connect manually with API credentials.
3

Let it sync

Your call data starts flowing in. Manage the connection under Data > Sources.

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What you can do with it

With Gong connected, call activity becomes part of the account picture. Your CSMs can see recent conversations in context, and a quiet stretch with no calls is one more input into how an account is really doing.

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Good to know

  • Gong syncs on a regular schedule, so new calls land within a few minutes.
  • This connector is read-only. GainTrace reads your Gong data and doesn’t write back to it.
Last modified on July 6, 2026