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Slack is where your team already works. Connecting it as a source brings channel activity into GainTrace, so shared-channel conversations with a customer are available alongside the rest of that account’s data.

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What syncs

GainTrace reads these from Slack:
  • Channels, users, and messages.

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Connect Slack

1

Open the catalog

Go to Integrations in the left nav and pick Slack.
2

Authorize

Use Connect with OAuth and approve GainTrace for your Slack workspace. You can also connect manually with a token.
3

Let it sync

Slack starts syncing. Manage the connection under Data > Sources.

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Good to know

  • Slack activity comes in near real time through Slack’s Events API, with a regular sync as backup.
  • This connector is read-only. GainTrace reads from Slack and doesn’t post to it.

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Sending Slack alerts from Flows

Posting to Slack when something happens, like an account dropping into at-risk, is a separate setup from this connector. A Flow sends Slack alerts through a Slack incoming webhook, not through the source connection above. To turn it on, go to Settings > Push Destinations and add a Slack webhook (an https://hooks.slack.com/... URL from your Slack app). Once it’s active, the Slack step in Flows can post to it. Connecting the Slack source here does not, on its own, enable that step.
Last modified on July 6, 2026