> ## Documentation Index > Fetch the complete documentation index at: https://docs.gaintrace.com/llms.txt > Use this file to discover all available pages before exploring further. # Get a Company's inferred satisfaction > Inferred satisfaction for one Company: a calibrated 1 to 5 estimate per Person, beside their surveyed score. The response is empty (`company` is `null` and `people` is an empty list) until an admin turns inferred satisfaction on in the app and at least 20 People have both an inferred and a surveyed score to compare. Pass the Company `id`; `ext:` isn't accepted, and an id that isn't a UUID returns `400`. A Company outside your workspace returns `404`. Requires a secret server key (`gt_live_`). Publishable keys (`gt_pub_`) return `403`. **Scope:** `read:surveys` ## OpenAPI ````yaml /openapi.json get /companies/{id}/inferred-satisfaction openapi: 3.1.0 info: title: GainTrace API version: 1.0.0 description: >- The GainTrace REST API (v1). Read your customer data and push product-usage events, metric events, and signals into GainTrace. All endpoints are authenticated with a Bearer API key and scoped to a single workspace. Each API key can send 60 requests a minute. A `429` response includes a `Retry-After` header with the seconds to wait. servers: - url: https://app.gaintrace.com/api/v1 description: Production security: - bearerAuth: [] tags: - name: Companies description: Read and manage canonical company records. - name: Signals description: Read, create, and manage buyer / risk signals. - name: Ingest description: Push product-usage and metric events into GainTrace. - name: Contacts description: >- The original path for People. It shares its handlers with /people, and also offers delete-by-key. - name: Webhooks description: Subscribe to workspace events with signed, retried delivery. - name: People description: Read and manage People. One Person can belong to many Companies. - name: NPS responses description: Import NPS scores from another survey tool and read your NPS history. - name: Surveys description: >- Create and launch surveys, request invitations, record responses and mint in-app sessions. - name: Survey responses description: Read the responses collected by your surveys. - name: Survey segments description: Save groups of Companies and People that surveys can target. - name: Survey imports description: Pull responses from the survey tools your workspace has connected. paths: /companies/{id}/inferred-satisfaction: get: tags: - Surveys summary: Get a Company's inferred satisfaction description: >- Inferred satisfaction for one Company: a calibrated 1 to 5 estimate per Person, beside their surveyed score. The response is empty (`company` is `null` and `people` is an empty list) until an admin turns inferred satisfaction on in the app and at least 20 People have both an inferred and a surveyed score to compare. Pass the Company `id`; `ext:` isn't accepted, and an id that isn't a UUID returns `400`. A Company outside your workspace returns `404`. Requires a secret server key (`gt_live_`). Publishable keys (`gt_pub_`) return `403`. **Scope:** `read:surveys` operationId: getCompanyInferredSatisfaction parameters: - name: id in: path required: true description: The Company's UUID. schema: type: string format: uuid responses: '200': description: The estimates. content: application/json: schema: type: object required: - data properties: data: $ref: '#/components/schemas/CompanyInferredSatisfaction' '400': $ref: '#/components/responses/BadRequest' '401': $ref: '#/components/responses/Unauthorized' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/NotFound' '429': $ref: '#/components/responses/RateLimited' '500': $ref: '#/components/responses/InternalServerError' '503': $ref: '#/components/responses/ServiceUnavailable' '504': $ref: '#/components/responses/GatewayTimeout' components: schemas: CompanyInferredSatisfaction: type: object required: - enabled - windowDays - calibration - company - people description: >- A Trace AI estimate of how satisfied a Company's People sound, built from their own emails, calls and tickets. It is always separate from NPS, CSAT and CES. properties: enabled: type: boolean description: Whether an admin turned inferred satisfaction on. windowDays: type: integer description: How far back a Person's conversations count. calibration: type: object required: - 'n' - agreementPercent - meanAbsoluteError - map - computedAt - published - minimumN description: How the estimate compares with People's surveyed scores. properties: 'n': type: integer description: People who have both an inferred and a surveyed score. agreementPercent: type: - number - 'null' description: >- Share of those People whose inferred band matched their surveyed band, checked leave-one-out. `null` below 2 People. meanAbsoluteError: type: - number - 'null' description: >- Mean gap on the 1 to 5 scale, checked leave-one-out. `null` below 2 People. map: type: array minItems: 5 maxItems: 5 items: type: number description: The calibrated score for raw scores 1 to 5. computedAt: type: - string - 'null' format: date-time published: type: boolean description: >- `true` once `n` reaches `minimumN`. Until then no scores are returned. minimumN: type: integer description: >- How many People must have both scores before estimates are published. company: type: - object - 'null' description: >- The Company's score: the plain mean of its People's inferred scores. `null` when there is nothing to show. properties: score: type: number description: 1 to 5, one decimal. people: type: integer positive: type: integer neutral: type: integer negative: type: integer people: type: array description: >- Each Person's estimate beside their latest surveyed score, most negative first. items: type: object properties: personId: type: string format: uuid name: type: string score: type: number description: Calibrated, 1 to 5, one decimal. band: type: string enum: - negative - neutral - positive confidence: type: string enum: - low - medium - high reason: type: string evidenceCount: type: integer lastEvidenceAt: type: string surveyed: type: - object - 'null' description: >- The Person's latest surveyed score in the rollup window, never merged with the estimate. properties: measure: type: string enum: - nps - csat - ces score: type: integer scaleMax: type: integer answeredAt: type: string format: date-time Error: type: object required: - error description: The standard error envelope. Every 4xx/5xx response uses this shape. properties: error: type: object required: - code - message properties: code: type: string enum: - bad_request - unauthorized - payment_required - forbidden - not_found - conflict - unprocessable_entity - rate_limit_exceeded - internal_server_error - service_unavailable - gateway_timeout description: >- Stable, machine-readable error code. Each code maps to exactly one HTTP status. message: type: string description: >- Human-readable, safe description of what went wrong. Never contains internal or provider detail. doc_url: type: string format: uri example: https://docs.gaintrace.com/errors#not_found description: Deep link to this code in the Errors reference. responses: BadRequest: description: The request could not be parsed (for example, malformed JSON). content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: bad_request message: Invalid JSON body doc_url: https://docs.gaintrace.com/errors#bad_request Unauthorized: description: Missing, malformed, expired, or revoked API key. content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: unauthorized message: Missing Authorization header doc_url: https://docs.gaintrace.com/errors#unauthorized Forbidden: description: >- The key is valid but lacks the required scope, the origin is not allowed, or API v1 is not enabled for the workspace. content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: forbidden message: 'Insufficient scope: write:companies required' doc_url: https://docs.gaintrace.com/errors#forbidden NotFound: description: >- The resource, or a resource you referenced, was not found in this workspace. content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: not_found message: Company not found doc_url: https://docs.gaintrace.com/errors#not_found RateLimited: description: >- The per-key rate limit was exceeded. Each API key can send 60 requests per minute, counted in calendar-minute windows. The `Retry-After` header gives the whole seconds (1 to 60) until the next window opens. Wait that long, then retry. headers: Retry-After: description: Whole seconds until the next one-minute window starts. schema: type: integer minimum: 1 maximum: 60 example: 23 content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: rate_limit_exceeded message: >- Can't accept more than 60 requests a minute from one API key. Retry in 23 seconds. doc_url: https://docs.gaintrace.com/errors#rate_limit_exceeded InternalServerError: description: >- An unexpected error occurred on our side. The failure is logged; retry shortly. content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: internal_server_error message: Something went wrong. Try again in a moment. doc_url: https://docs.gaintrace.com/errors#internal_server_error ServiceUnavailable: description: >- A backing service (for example, the database) was temporarily unavailable. Retry shortly. content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: service_unavailable message: We had trouble reaching the database. Try again in a moment. doc_url: https://docs.gaintrace.com/errors#service_unavailable GatewayTimeout: description: >- The request took too long upstream before completing. Retry, and reduce batch size for large payloads. content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: gateway_timeout message: The request timed out. Try again in a moment. doc_url: https://docs.gaintrace.com/errors#gateway_timeout securitySchemes: bearerAuth: type: http scheme: bearer description: >- Bearer API key. Secret server keys start with `gt_live_`; client-safe browser keys start with `gt_pub_` (write-only, origin-pinned). Create and scope keys in Settings → API Keys. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.